HELP

Search for frequently asked questions below.

How do I receive a digital ticket?

Obtain a digital game ticket when you make a qualifying purchase at any participating Irving Oil location using your registered Irving Rewards card.

When will I receive my digital ticket?

You should receive your digital game ticket in your email that is associated with your Irving Rewards card within 24 hours of your qualifying transaction. You can also view any unopened digital tickets by clicking

What is a qualifying purchase?

Qualifying transactions include an Irving Oil fuel (any fuel type) or in-store purchase (of eligible products) at participating Irving Oil locations. You must have a registered Irving Rewards card in order to play and win prizes.

How do I receive a digital ticket without making a purchase?

You can obtain a digital ticket without making a purchase by sending a 3” x 5” card legibly printed with your name, your Irving Rewards number and your email address, to Irving Rewards Summer Promotion Digital Game, c/o 600 Main Street, #300, Tonawanda, NY 14151-0888. Requests must be received by August 31, 2021. Limit one digital game ticket per request per day; one request per outer mailing envelope. No mechanically reproduced or computer-generated requests allowed. Your no purchase digital ticket will be emailed to the email address provided.

Why didn’t I receive my digital ticket via email?

You must have registered your Irving Rewards card and be opted in to receive email communications in order to receive digital tickets. If you have not registered go to www.irvingoil.com/rewards to create your account. If you are a Registered Irving Rewards Member and wish to opt in for emails, you must reach out to Irving Rewards Customer Support at customersupport@irvingoil.com or call 1.855.774.7975. You can access your digital tickets by logging into your account at

How do I sign up for an Irving Rewards card?

If you do not have an Irving Rewards card, you can sign-up free of charge at irvingoil.com/rewards or pick one up at any participating Irving Oil location register your card at irvingoil.com/rewards in order to start receiving your digital game tickets.

How do I know if I’m the Online Sweepstakes WINNER of Fuel for a Year?

Our Online Sweepstakes winner will be drawn on September 7, 2021. If you are drawn for the Online Sweepstakes prize, you will be contacted by the email or phone associated with your Irving Rewards account.

How do I redeem my Instant Win fuel discount (cents off per gallon)?

Allow a minimum of 24 hours for your Instant Win fuel discount to be loaded on your Irving Rewards card. Once the reward is loaded, visit a participating location, swipe your Irving Rewards card prior to making a fuel transaction, and your reward will be available for use. The reward will be applied to your transaction, once you choose to redeem it. There is a fill-up maximum of 20 gal. when you redeem your rewards. Once you reach the 20 gal. limit, the pump will automatically stop fueling. If you would like to purchase more than 20 gal., you must begin a new transaction.

I am unable to log-in on the contest website (irvingrewardscard.com).

To log-in to the contest, click . Log-in with your Irving Rewards Card number and follow the instructions on screen. If you are not an Irving Rewards card member, sign-up at irvingoil.com/rewards.

What are Online Sweepstakes entries?

When you open your digital game ticket you will receive a message stating that you have received two (2), three (3), four (4), or five (5) online entries for a chance to WIN in our Online Sweepstakes.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer or device is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.irvingrewardscard.com and then to access your account.
    If you are still having issues, please email us at gamemaster@irvingrewardscard.com.

What are some important dates to remember?

Last day to make a qualifying transaction to receive a digital game ticket: August 31, 2021

Last day to receive digital tickets: September 1, 2021

Last day to open digital game tickets: September 6, 2021

See irvingoil.com/rewards for program terms, conditions and expiry dates.

Can’t find your answer? We’re here to help!

Click on the button below to send your question to our customer service team, or use email gamemaster@irvingrewardscard.com and we will get back to you shortly.

Or mail your request to:
Irving Rewards Summer Promotion Digital Game, c/o 600 Main Street, #300, Tonawanda, NY 14151-0888